PS r i n |
SELECT for Personal Service
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Survey Results for: |
Suzanne Example | |
ID: |
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Test Date: |
3/17/00 12:27:30 PM | |
Organization: |
Beauty, Inc. | |
Region: |
Northeast | |
District: |
A | |
Store: |
75 |
This Report Is Confidential | ||
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Use This Report To Make Good Decisions | ||
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Results | ||||||||||||
Random Response:A check for random responding. If Invalid, the candidate could not or did not read the test well enough to avoid responding randomly, and these results should not be used. |
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Integrity Index:A measure of the candidate's attitudes about personal integrity and work ethic. |
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Performance Index:A measure of the traits associated with successful performance in this job. |
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Details | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Performance Sub-scale Analysis:The table presents the candidate's scores for each sub-scale of the Performance Index. Flagged areas should be probed in the interview. |
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Job Task Responses:
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Interview | ||||||||||||
Preparation:
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STEP 1: Open the InterviewHello, my name is ____________ and I’m the _____________ (your position). We’re glad that you are interested in this position. The purpose of this interview is to learn more about you and your work experiences. I will be asking you some questions about your likes and dislikes, your goals, etc. You will probably see me jotting down some notes -- that's to help me remember better what you said after the interview is over. There are no correct or incorrect answers, what we want is to learn more about you. At the end, I’ll leave some time to answer any questions you might have. If you are ready, we can begin. | ||||||||||||
STEP 2: Review the Application and Investigate Potential Problem Areas
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Example Questions:I see that you were unemployed from _____to _____. Please tell me about this period of unemployment.I see that you left your previous employer for personal reasons. Would you explain further? I noticed that you have changed jobs frequently in the recent past. Why? | ||||||||||||
STEP 3: Review SELECT Flags and Begin In-depth QuestionsWhile asking the following interview questions, be sure to listen and probe in the following areas highlighted by SELECT:
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1. Tell me about your responsibilities in your previous (or current) job? Which did you like most and why? Also, which did you like the least? Why? (Listen for relevant work experience and likes and dislikes that may or may not fit this job.) | ||||||||||||
2. Why are you considering leaving or why did you leave your current/last job? (Listen for reliability, job fit.) | ||||||||||||
3. What attracts you to this job in our company? (Listen for a desire to work and to provide high quality service to your clientele.) | ||||||||||||
4. How would you describe yourself as an employee? What are your strengths? Weaknesses? (Listen for strong interpersonal skills, work ethic and a willingness to build customer relationships.) | ||||||||||||
5. What type of people do you like best? And least? Why? (Listen for openness and a lack of prejudice.) | ||||||||||||
6. What do you think excellent customer service would be in our business? (Listen for service knowledge, values) | ||||||||||||
7. Tell me about a time when someone failed to provide good service to you. Give me examples of what the person did poorly. How could he/she have improved? (Listen for service knowledge and values.) | ||||||||||||
8. What do you think is most important in building long term, repeat customer business? (Listen for work ethic, service values, willingness to serve.) | ||||||||||||
9. Why would a customer refer business to you? (Listen for willingness to serve and accommodate customers.) | ||||||||||||
10. Sooner or later, we all have to work with a customer who is unreasonable. What types of behavior would you find most frustrating? How would you respond under such a circumstance? (Listen for openness, tact and ability to handle difficult people.) td <> |
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11. From your understanding of the job, what aspects of the job will you like the most? What are some things you might dislike? (Listen for job knowledge and job fit responses.) |
If you are still concerned about the Performance Flag areas, here are some additional questions to ask:Low Energy Level: Describe your preferred pace. In what types of work situations would you like to be more energetic? (Listen for answers that suggest that the candidate can't handle the pace of the job, or can't self-start to get the job done.)Low Frustration Tolerance: Describe those aspects of previous jobs which have frustrated or irritated you. How does stress on the job affect you? (Listen for responses that suggest a tendency to be easily affected by the ups and downs of the job or by personal circumstances.) | ||||||||||||||||||||||||||||||||||||||||||||||||||
STEP 4: Conclude the InterviewThose are all the questions that I have for you. I appreciate the time that you have given to me. Is there anything that you would like to ask me? | ||||||||||||||||||||||||||||||||||||||||||||||||||
STEP 5: Make the Hiring Decision
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reserved. |